My study experience for 920-322

Are you worried about your future of the lower income compared with the rapid development of the society? Do you have the feeling of the importance for some skilled certifications? As the IT industry develops, more and more people become interested in IT certified exams, but we all know, it's not an easy case to pass through such a test.
You need to study a large quantity of exam questions, even maybe that's unrelated to your real test, you need to prepare everything, although it's useless in your mind. Just to get certified, you should prepare all the things, study all the things, however, sometimes you get the opposite result, you failed after a long time spending on such things! How disappointed you are!
1. Which statement best describes why a restricted Virtual Office (VO) login is applied to i2004 and i2050 TNs when end users log in using an i2002 Internet Telephone?

A. the i2002 Internet Telephone does not support Virtual Office login

B. the i2002 Internet Telephone does not recognize key sequences

C. the i2002 Internet Telephone does not support feature keys

D. the i2002 Internet Telephone supports only 4 feature keys

Answer: D

2. A Human Resources department wants to have the "HR help line" appear on everyone's telephone (eight users) in the department. They want any available employee to answer "HR help line" calls and want to be able to receive as many simultaneous calls as there are employees (eight) in the department.

What would you recommend to the customer?

A. Setup an Automatic Call Distributor (ACD) queue in Load 32 and define the eight employees as agents of that ACD group.

B. Define a Uniform Call Distribution (UCD) list with the DN's of the eight employees in the Human Resources department.

C. Program a Multiple Appearance, Single Call Arrangement DN (SCR or SCN) as a secondary DN on the eight users' digital or Internet Telephones. It will allow as many calls to be in progress as there are appearances of the DN.

D. Program a Multiple Appearance, Multiple Call Arrangement DN (MCR or MCN) as a secondary DN on the eight users' digital or Internet Telephones. It will allow as many calls to be in progress as there are appearances of the DN.

Answer: D